Settings
Request Categories
Manage request types and their default SLA settings
| Category Name | Department | SLA (Hours) | Status | Actions |
|---|---|---|---|---|
| Account Issue | Customer Service | 4h | Active | |
| Loan Inquiry | Loans | 24h | Active | |
| Card Replacement | Cards | 48h | Active | |
| Transfer Issue | Transfers | 2h | Active | |
| Account Opening | Accounts | 24h | Active | |
| Complaint | Customer Service | 4h | Active |