Performance Analytics
Top Performers This Week
Based on requests handled, customer satisfaction, and SLA compliance
SJ
1
Sarah Johnson
Customer Service
45 Requests Handled • 96% Customer Satisfaction
LP
2
Lisa Park
Cards
38 Requests Handled • 92% Customer Satisfaction
MC
3
Mike Chen
Loans
32 Requests Handled • 94% Customer Satisfaction
Sort by:
Requests Resolved Per Staff (daily)
Performance comparison across team members
Staff Performance KPIs
Detailed performance metrics for all team members
| Staff Member | Department | Requests Handled | Avg. Resolution Time | Customer Satisfaction | SLA Compliance | Performance Score |
|---|---|---|---|---|---|---|
SJSarah Johnson | Customer Service | 45 | 1.8h | 96% | 98% | 81 |
LPLisa Park | Cards | 38 | 2.1h | 92% | 94% | 76 |
MCMike Chen | Loans | 32 | 3.2h | 94% | 95% | 76 |
DKDavid Kim | Transfers | 28 | 2.8h | 89% | 91% | 71 |