Requests

8 of 8
New
3
REQ-001
John Smith
Account Issue
High
Customer Service
Customer unable to access online banking account after password reset
SJSarah Johnson
SLA: 3h
REQ-005
James Brown
Account Opening
Medium
Accounts
New customer wants to open business checking account
ALAnna Lee
SLA: 23h
REQ-008
Lisa Anderson
Credit Limit
Low
Cards
Customer requesting credit limit increase on existing card
KPKevin Park
SLA: 3d
In Progress
3
REQ-002
Emily Davis
Loan Inquiry
Medium
Loans
Customer inquiring about mortgage refinancing options and current rates
MCMike Chen
SLA: 22h
REQ-006
Sarah Connor
Complaint
High
Customer Service
Customer complaint about unauthorized charges on account
TRTom Rodriguez
SLA: 2h
REQ-007
Michael Johnson
Loan Application
Medium
Loans
Personal loan application review and processing
JWJennifer White
SLA: 2d
Escalated
1
REQ-004
Maria Garcia
Transfer Issue
High
Transfers
International wire transfer failed, customer needs urgent resolution
DKDavid Kim
SLA: 1h
Resolved
1
REQ-003
Robert Wilson
Card Replacement
Low
Cards
Customer reported lost debit card, requesting replacement
LPLisa Park
SLA: Expired