Dashboard

Banking Operations Management

Total Requests

1,247

+12%

This month

Avg Resolution Time

2.4h

-8%

Average time

SLA Breaches

23

-15%

This week

Active Staff

18/24

+2

Currently online

Performance Overview

Weekly performance metrics

Request Heatmap

Request volume by time and day

9AM

10AM

11AM

12PM

1PM

2PM

3PM

4PM

5PM

Mon

3

5

8

12

15

18

14

10

6

Tue

4

7

10

14

16

20

16

12

8

Wed

2

6

9

13

17

19

15

11

7

Thu

5

8

11

15

18

22

17

13

9

Fri

3

6

8

11

14

16

13

9

5

Less

More

Live Request Tracker

Latest customer service requests with progress

AH

REQ-001

Ahmed Hassan

Account Opening

→ Sarah Johnson

In Progress

High

5 min ago

Progress75%

FA

REQ-002

Fatima Ali

Loan Application

→ Mike Chen

Pending Review

Medium

12 min ago

Progress45%

OM

REQ-003

Omar Mohamed

Card Replacement

→ Lisa Park

Completed

Low

1 hour ago

Progress100%

LI

REQ-004

Layla Ibrahim

Transfer Issue

→ David Kim

Escalated

High

2 hours ago

Progress30%

Staff Status

Team availability and current tasks

SJ

Sarah Johnson

Customer Service

Available

Processing account verification

Workload75%

MC

Mike Chen

Loans

Busy

Client consultation call

Workload90%

LP

Lisa Park

Cards

Available

Available for new requests

Workload60%

DK

David Kim

Transfers

Away

On break - back in 15 min

Workload45%